Call Center World

Europe's biggest industry gathering for call centre solutions at Berlin's Estrel
During the three days of the exhibition, over 7,800 international visitors got to find out all about new products and services at Europe's biggest industry meeting point in the area of call and contact centre management. The location was the new, expanded Estrel Congress & Exhibition Centre in Berlin.

In a long tender process carried out by event organiser "Management Circle", Guest-One was able to come out on top as a new service provider in the area of participant management. The first stage involved intensive workshops in which new and innovative processes for participant handling were developed and defined together with the event organiser.

The extent of the service included the provision of a bilingual exhibition registration system with delivery of e-tickets. The management of conference participants and exhibitors was initially carried out by Management Circle, and then during the course of the project all the data (around 35,000 data sets) were transferred to the G1 system and processed further there.

On site G1 provided a total of 28 check-in counters as well as eight self-service terminals at which the almost 8,000 visitors were registered across the days of the exhibition and their tickets exchanged for name badges. For the further registration of participants at workshops and at specific exhibition and catering areas, G1 provided a total of 20 iPhones with a specially configured check-in app. A total of four guest managers ensured the seamless setup and management of devices and systems over the exhibition days.

The end is just the beginning - preparations for CCW 2017 are already well underway.
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+49 202 37 161 - 0

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Guest One GmbH
Laurentiusstrasse 35
D-42103 Wuppertal

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Phone +49 202 37 161 - 0
Fax +49 202 37 161 - 99